Refund policy

Lesenté & Co.® – Return & Exchange Policy

At Lesenté & Co., we take pride in the quality of our products and your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, you may return or exchange it within 30 days of receiving your order, provided the item:

• Has not been used

• Remains in its original, unopened packaging

All returns and exchanges are subject to review. To begin your request, please provide supporting images related to your claim and contact Lesenté & Co.® Customer Support:

• Email: support@thelesente.com

• Call: 1-866-555-5555

Once received, please allow up to 10 business days for your return to be processed at our warehouse.

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Diffuser (Machine) Return Policy

Diffusers purchased online may be returned for a refund within 14 days of purchase or receipt, whichever is later, under the following conditions:

• The diffuser must be unused and in its original packaging, with all parts and accessories included.

• Shipping costs are non-refundable, and the customer is responsible for return shipping.

• A 20% restocking fee applies to all approved diffuser returns.

• No refunds will be issued for used diffusers (machines).

To initiate a diffuser return, please contact our Customer Support team:

• Email: lesente@email.com

• Call: 1-786-300-1464

• Lesenté & Co.® – Subscription Return & Cancellation Policy

  At Lesenté & Co., we curate every subscription with care to ensure a seamless and luxurious scenting experience. If your subscription order does not meet expectations, we’re here to help.

  Returns & Exchanges

  • Subscription fragrance oils and accessories may be returned or exchanged within 30 days of delivery if they are:

    • Unopened, unused, and in original packaging

    • Returned with all included components

  Please note: Shipping costs are non-refundable, and the customer is responsible for return shipping fees.

  Diffuser (Machine) Returns

  • If your subscription included a diffuser, the same conditions as our standard machine policy apply:

    • Must be unused and in its original packaging

    • A 20% restocking fee applies

    • No refunds will be issued for used machines

  Subscription Cancellations

  • Subscriptions may be canceled anytime before your next billing date to avoid future charges.

  • Once an order has processed and shipped, it follows our standard return policy.

  To request a return, exchange, or subscription cancellation, contact Lesenté & Co.® Customer Support:

  • Email: lesente@email.com

  • Call: 1-786-300-1464

  Please allow up to 10 business days for processing once your return is received at our facility.

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