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General Questions
Find answers to the most common questions about our products and services.
What is LeSenté & Co.?
LeSenté & Co. is a premium aromatherapy company specializing in cold-air scent diffusers and curated fragrance oils for both residential and commercial environments. Our systems are designed to enhance mood, memory, and atmosphere through elegant scent experiences.
How do cold-air scent diffusers work?
Our cold-air diffusion technology uses pressurized air to transform fragrance oils into ultra-fine nanoparticles without using heat or water. This preserves the integrity of the fragrance and ensures consistent, even distribution throughout your space. Our systems can integrate with HVAC units or operate as standalone devices.
What makes LeSenté & Co. different from other aromatherapy brands?
We offer luxury-grade, cold-air diffusion technology that delivers superior scent coverage without heat or water. Our curated fragrance oils are professionally formulated, and our systems are designed for both residential elegance and commercial-grade performance
Products & Purchasing
What products do you offer?
We offer premium cold-air scent diffusers (both HVAC-integrated and standalone models) and a curated collection of fragrance oils designed specifically for our diffusion systems.
Can I purchase products individually or do I need a subscription?
Both options are available! You can make one-time purchases of diffusers and fragrance oils, or subscribe to our monthly scent delivery service for convenience and savings.
How do I choose the right diffuser for my space?
The right diffuser depends on your space size and setup. Our standalone diffusers are perfect for individual rooms (up to 1,000 sq ft), while our HVAC-integrated systems can scent entire homes or commercial spaces. Contact our team for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout system.
Subscriptions
What products do you offer?
We offer premium cold-air scent diffusers (both HVAC-integrated and standalone models) and a curated collection of fragrance oils designed specifically for our diffusion systems.
How does the monthly scent subscription work?
Our subscription service delivers your choice of fragrance oils on a monthly basis. You can customize your delivery frequency, pause, skip, or cancel anytime. Subscribers enjoy exclusive pricing and early access to new fragrances.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings or by contacting our customer service team. There are no cancellation fees.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout system.
Product Usage & Care
How long does a bottle of fragrance oil last?
Depending on your diffuser settings and usage frequency, a standard bottle typically lasts 30-60 days in residential settings.
Are your fragrance oils safe for pets and children?
Our fragrance oils are formulated with high-quality ingredients. However, we recommend consulting with your healthcare provider if you have specific concerns about allergies or sensitivities.
How do I clean and maintain my diffuser?
Our diffusers require minimal maintenance. We recommend wiping the exterior with a soft cloth and following the cleaning instructions provided with your specific model. Detailed care guides are included with each purchase.
Can I use other fragrance oils in LeSenté diffusers?
We strongly recommend using only LeSenté & Co. fragrance oils, as they are specifically formulated for our cold-air diffusion technology. Using other oils may affect performance and void your warranty.